Transcription Services
Human Transcription for Audio and Video That Needs More Than Automated Output
Human Transcription When Accuracy Matters
Way With Words provides professional human transcription services for organisations and individuals who need accurate, secure, well-structured transcripts from audio or video recordings. Our service is especially well suited to recordings involving multiple speakers, difficult audio, accents, specialist terminology, sensitive subject matter, or custom formatting requirements. We support clients worldwide across research, business, legal, media, healthcare, market research, and other sectors where dependable transcript quality matters.
↓ Explore transcription use cases
Why Choose Way With Words?
Whether you need intelligent verbatim transcripts for readability, full verbatim transcripts for detailed review, or time-coded transcripts for analysis and production workflows, we tailor each job to its intended use. We also support ongoing transcription needs for teams handling regular interviews, meetings, hearings, research sessions, recorded content, compliance work, internal reviews, and longer-term documentation requirements.
↓ Learn more about our transcription service
When Human Transcription Is the Better Choice
Human transcription is often the better option when:
- The audio is unclear, fast-paced, or includes overlapping speech.
- There are multiple speakers or frequent speaker changes.
- Accents, dialects, jargon, or technical language are involved.
- The transcript will be used for research, publication, reporting, compliance, evidence, or client delivery.
- Readability, formatting, and consistency matter.
- The material is sensitive and requires careful handling.
If you only need rough internal notes from clear audio, automated transcription may be enough. If you need a dependable transcript that can be reviewed, analysed, shared, or relied on with confidence, human transcription is usually the better fit.
Typical Projects we Support
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Multi-speaker interviews and focus groups
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Difficult audio, accents, cross-talk, jargon, and sensitive material
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Research, legal, compliance, editorial, and board-level recordings
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Ongoing or repeat transcription requirements
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Custom formatting, templates, and analysis-ready outputs
Why Not Rely on ASR Alone?
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ASR-only can be suitable for rough internal notes from clear audio.
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Human transcription is better when the transcript will be analysed, published, reviewed, quoted, filed, coded, audited, or relied on.
- AI-based ASR can introduce errors, omissions, or misleading wording, which can affect the meaning and reliability of your recordings.
Request a Transcription Quote
↓ View transcript format options
We support clients with recurring transcription needs, including weekly interviews, monthly meetings, ongoing research projects, media production schedules, and regular case or compliance work. If you expect repeat uploads, let us know and we can discuss the most suitable workflow and pricing approach.
Transcription Formats
Transcript Formats Tailored to Your Needs
Not all transcripts serve the same purpose. Whether you need word-for-word accuracy, a readable clean transcript, or structured formatting, our transcription formats support legal, business, academic, media, and research needs. Choose the format that best matches your requirements, whether that is full verbatim for precision, intelligent verbatim for readability, or time-coded transcripts for analysis. Explore the format options below to find the best fit for your content.
Explore our format options below to find the best fit for your content.
Transcript Format & Customisation
Standard Template – A clear, structured layout with speaker labels, paragraphing, and two timestamps per page.
Time-Coded Template – Ideal for research, legal, and media workflows, with timestamps at agreed intervals, including every 30 seconds or per speaker change. Delivered in a structured format with a title, speaker key, dialogue, and timestamps.
File Formats – Default: Word (.docx). Available on request: PDF (.pdf), Rich Text (.rtf).
Transcription Style Options
Intelligent Verbatim – Captures the spoken content clearly while removing false starts, repetitions, filler words, and most unnecessary background noise.
Full Verbatim – Includes false starts, repetitions, filler words, and relevant background sounds where required.
Standard Template
Audio_title
Please go ahead.
Time Coding Template
Audio_title
Please go ahead.
Testimonials
Dan Shepherd
RealVision
I have used Way With Words for a variety of different transcribing projects over the last year from a short daily conservation show to a longer, complicated financial presentation. They have never let me down and i can not recommend them highly enough. Real Vision are huge fans!
Caron Schreuder
Medianett
We use Way with Words regularly for transcribing interviews, meetings and roundtable discussions. Their output is always reliable, accurate and on time, which is extremely important to us as a trade publisher. Cannot recommend enough.
Alan Fender
Fin International
I’ve used Way With Words for many years as my go-to transcription service. I’ve always found the transcriptions to be swift, reliable, and most importantly accurate, and with optional turn-around times allows me to accommodate all levels of client budgets.
Melanie King
RJW & Partners
Way With Words’ transcription service is easy to use and over the past three years they have reliably delivered quality transcripts, on time or even ahead of schedule – at a competitive price.
Julia Heywood
Lion Mountain Media
Our company specialises in wildlife content for international broadcasters and over the years Way With Words has been our transcriber of choice – especially for the shows we have produced for National Geographic Channel. They offer a world class transcription service and the final product delivered is always of the highest standard. We would highly recommend using Way With Words for all your transcribing needs.
Frequently Asked Questions
1. General Questions
How long will it take to receive my transcription quotation?
We aim to respond within 1 hour during business hours, or the next business day. If you do not receive a response within the expected timeframe, contact us.
Important: Please also check your Junk or Spam email folder.
Do I need to create an account to request a quotation?
No, there is no need to create an account. Simply complete and submit the transcription quotation form above.
2. Pricing & Discounts
How is the cost of transcription calculated?
Pricing is based on the turnaround time selected, total duration of your audio or video files (calculated on a per minute rate) and any additional services requested such as Time Coding or Full Verbatim.
Do volume discounts apply if I submit recordings in batches over time?
Volume discounts apply only to recordings submitted within three months from the date of your first upload for single projects. If you plan to upload files in stages, please let us know, and we will confirm whether the discount applies.
Repeat work from smaller regular orders can be considered for discount. Please discuss with our Operations team.
3. Payment Options
What are my options for payment?
Credit Card, Debit Card, Bank Transfer (BACS, EFT, Wire Transfer) or PayPal account.
Prepaid Clients:
Pre-payment is required for one-off jobs before transcription begins.
Purchase Order Clients:
If your organisation/institution works with Purchase Orders (PO) authorising you to make use of our services, we will require a copy of the PO to be submitted to us as soon as possible. Please present our quotation to your Finance/Procurement department to raise the PO.
Post-Paid Clients:
Our regular clients receive an invoice for payment of completed work. Should you require our services on an ongoing basis please contact our Operations Team ([email protected]) to discuss setting up this payment option.
What are the invoice payment terms?
Our payment terms are payment on presentation of invoice.
Please let us know of any invoice queries, in writing, within seven days of receiving the invoice.
What is a Purchase Order (PO)?
A Purchase Order (PO) is an official document issued by a university, institution, or organisation authorising a purchase. It typically contains:
- The name of the institution
- The services being requested (e.g., transcription services)
- The agreed price
- The contact details of the department responsible for payment
- An official PO number for reference
If your institution requires a PO to process payments, please contact your finance or procurement department with our quotation. Once issued, we will require a copy of the PO so that the PO number can be referenced on your invoice.
4. Turnaround Times & Delivery
How do I choose the right turnaround time?
The rate per minute decreases as the turnaround time increases. If you are working within a budget, selecting a longer turnaround time will give you a more cost-effective rate.
If you are unsure which turnaround time to choose, you can select multiple turnaround options when completing the transcription quotation form. This will allow you to compare pricing and choose the best option based on your timeline and budget. Turnaround times exclude weekends and public holidays.
Can I request an urgent transcription faster than the Express option?
If you require a turnaround faster than Express, please contact us directly, and we will assess whether we can accommodate your request.
How will I receive my completed transcripts?
Clients will be required to log into their secure account to access and download their completed transcripts. This ensures data protection and confidentiality.
We do not send transcripts via email as email is not a secure method of transmission. However, if a client explicitly requests transcript delivery via email, they must confirm in writing that they accept the risks associated with email transmission and agree to the necessary conditions.
5. File Upload & Handling
Is there a file size limit for uploads?
Yes, the maximum file size per upload is 8GB. There is no limit to the number of files you can upload, but we suggest no more than 20 files per batch to ensure efficient processing.
What file formats do you accept for transcription?
We accept the following file formats:
- Audio: .mp3, .wav, .mpa, .mpeg, .ogg
- Video: .mpg, .mpe, .mov, .avi, .mp4, .m4a, .m4v, .wma, .3gp
If your file format is not listed, please contact us before submitting your files.
Can I upload multiple recordings in one request?
Yes. If you are submitting multiple recordings, please specify details in the “Job Description & Project Logistics” section of the Transcription Quotation Form.
What if my files are not ready yet?
You can still submit your quotation request and include an estimated upload date in the form.
6. Transcript Formatting & Customisation
What is the difference between Intelligent Verbatim and Full Verbatim?
- Intelligent Verbatim (FREE): Removes unnecessary fillers such as “um,” “uh,” and stutters for better readability.
- Full Verbatim: Captures every spoken word, including hesitations, pauses, and non-verbal sounds. A surcharge applies.
Are timestamps included in my transcript?
Yes, in our Standard Format we provide two timestamps per page at no additional cost.
If you require timestamps for every speaker change or every 30 seconds, our Time-Coding Format incurs a surcharge.
Can I request a specific transcript format?
If you require a custom layout or specific formatting, please include details in the “Special Format Instructions” section in our Transcription Quotation Form. A surcharge may apply.
How do you ensure my files are secure?
We follow strict data security protocols to protect your recordings and caption files.
- All user accounts are unique, and password protected to ensure secure access.
- Access to recordings, transcripts, and captions is strictly limited to our in-house team and relevant contractors, all of whom comply with confidentiality agreements.
- All data is removed from our platform within 60 days unless a custom data retention period is requested.
Comprehensive information regarding data security, privacy, and compliance can be found in our Terms of Service, Privacy Policy, and Data Protection Addendum on our legal page.
Can I request a Confidentiality Agreement or NDA?
Yes, you can contact us to arrange this at [email protected].
How long do you store my files?
Files are automatically deleted after 60 days, unless you have made arrangements for shorter or extended data retention periods.
Can I make changes to my request after submitting the quotation form?
Yes. If you need to update your details, please contact us as soon as possible at [email protected].
What happens after I submit my quotation request?
We will review your request and send a detailed quotation via email. If we require any further information, we will get in touch.
What if I need ongoing transcription services?
If you require regular transcription services, please indicate this in the form. Our team can discuss a tailored solution with you, including post-payment account options or bulk order pricing where applicable.
How can I contact you for further queries?
If you have additional questions, please reply to the confirmation email or contact us via [email protected].
You can also refer to our Terms of Service, Privacy Policy, and Data Protection Addendum for further details regarding our services and policies.
Way With Words
Professional Transcription Services for Recordings Where Quality Matters.
Way With Words provides professional transcription services to clients worldwide who need accuracy, confidentiality, and dependable service. We support a wide range of sectors, including research, business, legal, media, healthcare, and market research, with human transcription tailored to the purpose of each recording. Whether the requirement is a one-off transcript or part of an ongoing workflow, our focus is on producing clear, well-structured transcripts that clients can use with confidence.
Transcription Use Cases
Our transcription services support a wide range of recording types and professional requirements. Below are some of the main areas where clients use our human transcription service, especially when accuracy, readability, confidentiality, and tailored formatting matter.
Academic & Research Transcription
We transcribe interviews, focus groups, recorded discussions, and other research material for academic and professional research projects. Human transcription is especially useful where multiple speakers, specialist terminology, confidentiality, and analysis-ready formatting are important.
Business Transcription Services
We support the transcription of meetings, presentations, internal discussions, board-level recordings, and other business content. This is especially valuable where transcripts need to be clear, well structured, and suitable for reporting, review, or internal documentation.
Conference Transcription Services
We provide conference transcription for keynote speeches, panel discussions, workshops, and recorded event sessions. Human transcription helps capture multi-speaker content clearly for reporting, reference, publication, and post-event review.
Disciplinary & Human Resources Transcription Services
We provide transcription for disciplinary hearings, grievance matters, workplace investigations, and other HR-related proceedings. Human transcription supports accurate records, consistent formatting, and careful handling of sensitive employment matters.
Financial Transcription Services
We provide financial transcription for earnings calls, investor updates, analyst interviews, compliance discussions, and internal financial meetings. Human transcription is especially useful where terminology, accuracy, confidentiality, and structured records matter.
Focus Group Transcription Services
We provide focus group transcription for market research, internal workshops, user feedback sessions, and moderated group discussions. Human transcription is particularly valuable where multiple speakers, cross-talk, and analysis-ready output are important.
Government Transcription Services
We provide government transcription for meetings, policy discussions, public consultations, hearings, and official recorded proceedings. Human transcription supports clear documentation, accountability, and structured records for public-sector workflows.
Insurance Transcription Services
We provide insurance transcription for recorded statements, claims interviews, assessments, and related case documentation. Human transcription helps maintain accuracy, clarity, and confidentiality in regulated and evidence-sensitive environments.
Interview Transcription Services
We provide interview transcription for research, journalism, recruitment, legal, and business purposes. Human transcription is well suited to interview material where speaker clarity, readability, and dependable wording are important.
Investigation Transcription Services
We provide investigation transcription for legal teams, compliance matters, private investigations, and recorded evidence review. Human transcription helps produce accurate, well-structured records for analysis, reporting, and case documentation.
Legal Transcription Services
We provide legal transcription for hearings, depositions, witness statements, dictated notes, interviews, and case-related recordings. Human transcription supports precision, confidentiality, and consistent formatting for legal review and documentation.
Market Research Transcription Services
We provide market research transcription for interviews, focus groups, consumer discussions, and insight-gathering projects. Human transcription is especially useful where multi-speaker content, clear wording, and analysis-ready transcripts are required.
Media Transcription Services
We provide media transcription for interviews, documentaries, broadcasts, recorded content, and production workflows. Human transcription supports accurate wording, speaker identification, and structured output for editorial and post-production use.
Medical & Healthcare Transcription Services
We provide medical and healthcare transcription for research recordings, clinical discussions, reports, and healthcare-related interviews. Human transcription is valuable where specialist terminology, confidentiality, and accurate documentation are essential.
Podcast Transcription Services
We provide podcast transcription for episodes, interviews, discussions, and recorded audio content intended for wider distribution. Human transcription improves accessibility, searchability, and clarity for audiences, producers, and editors.
Police Transcription Services
We provide police transcription for interviews, statements, recorded calls, hearings, and other law-enforcement material. Human transcription supports accuracy, confidentiality, and structured documentation for investigation and reporting purposes.
Sermon Transcription Services
We provide sermon transcription for churches, ministries, study groups, and faith-based organisations. Human transcription helps preserve spoken messages clearly for sharing, archiving, accessibility, and wider community use.
Telecommunications Transcription Services
We provide telecommunications transcription for calls, virtual meetings, recorded discussions, and other digital communication records. Human transcription helps create clear, usable records where multiple speakers, audio quality, or compliance needs are involved.